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Frequently Asked Questions

1. Why Should I Subscribe? : Benefits
  1. Saving time is important, how does the library help? [ 86]
  2. My job responsibility has grown, how does the library help? [ 88]
  3. How do I use the library for on the job education and training? [ 92]
  4. How is client support and education possible? [ 93]
  5. Does customer relationship building and retention benefit? [ 94]
  6. I often work away from my office computer, and I can still access the library? [ 96]
  7. How can the Library help make me look good? [ 100]
2. Why Should I Subscribe? : Features
  1. Banner ads are annoying, why are you one of the few sites without them? [ 87]
  2. Why do you remove outdated material? [ 89]
  3. Why are people better than robots & algorithms? [ 90]
  4. Why can't someone pay to add a resource to the library? [ 91]
  5. How do you have so few broken links? [ 95]
  6. How does the dynamic nature of the Internet effect the library? [ 105]
3. About : Access
  1. What types of subscriptions are offered? [ 4]
  2. What are the various subscription timeframes? [ 5]
  3. What is the online sign up process? How long does it take? [ 29]
  4. May I have a free trial to evaluate your services? [ 37]
  5. I am a member. Where is the security box so that I can sign in? [ 83]
  6. What are the requirements for the educational discount? [ 106]
4. About : Benefits
  1. What are the differences between search engines/directories and MTC Libraries? [ 15]
  2. Can I access the libraries only at work? [ 27]
  3. What are the benefits - why should I subscribe? [ 50]
  4. What type of quality can be expected? [ 52]
5. About : Descriptions
  1. What are the different MTC Libraries? [ 1]
  2. How do resources get into the MTC Libraries? [ 2]
  3. How many resources are contained in the MTC Libraries? [ 3]
  4. Where do I find a general overview description of the library? [30]
  5. What type of coursework do you provide? [ 32]
  6. What is an online library? [ 49]
  7. What types of information are in each of the Main Categories? [65]
  8. Do you have a library index? [66]
  9. What templates, sample programs, etc. are available? [69]
6. About : Fees
  1. Are any additional fees required in addition to the subscription fees? [ 21]
  2. Why do you charge fees to access the libraries? [ 22]
  3. I am a student but have no @edu e-mail. Can I get the edu rate? [ 28]
  4. I am a staff member with an @edu e-mail address, do I qualify for the discount? [ 77]
  5. How much does it cost to subscribe? [ 82]
7. About : Groups/Associations
  1. My company is listed on your company page. Whom do I contact? [ 12]
  2. How do I sign up as a member of a group subscription? [ 18]
  3. Can you describe group subscriptions and give other details such as costs? [ 39]
8. About : Renewals
  1. What is the renewal process for 30 day subscriptions? [ 80]
  2. I am an annual subscriber. What is the renewal process? [ 81]
  3. Why would I want to keep my same user id and password? [ 107]
9. About : Us
  1. When did you start providing resources on the Internet? [ 60]
  2. What type of firm is Managerial Technologies Corporation (MTC)? [ 61]
  3. How was Managerial Technologies Corp (MTC) created? [ 62]
10. About : What They Say About Us
  1. What do your subscribers say? [56]
  2. What do supporters say? [57]
  3. What types of companies & organizations recommend you? [ 59]
11. About : Who Subscribes
  1. Are there international subscribers? [53]
  2. Are there any subscribers from universities? [54]
  3. Are there any subscribers from companies & organizations? [55]
  4. Can you explain what types of companies subscribe? [ 58]
12. Marketing Partners : About
  1. What are the Marketing Partner & Referral Programs? [ 71]
13. Marketing Partners : Commissions
  1. Are commissions only paid one time, the first time a client registers? [ 72]
  2. When are commissions paid? [ 73]
14. Payment : Issues
  1. How do I get a refund? [ 9]
  2. How do I cancel my subscription? [ 10]
  3. What is your FEIN number? [ 104]
  4. What is this charge on my credit card to Managerial Technologies Corp? [ 24]
  5. How do I obtain a receipt? [ 36]
  6. What happens if my credit card is declined? [ 38]
  7. I do not live in the USA. May I become a subscriber? [ 76]
15. Payment : Options
  1. Do you accept bankers drafts? [ 6]
  2. Do you accept wire transfers for payment? [ 7]
  3. To whom are checks made payable to? [ 13]
  4. Can you bill me for a 30 day subscription? [ 19]
  5. Can you bill me for an annual subscription? [ 20]
  6. Do you accept checks? [ 75]
  7. Do you accept credit cards? [ 74]
16. Support : Contact Us
  1. Whom do I contact for customer support? [ 79]
17. Support : Library Usage
  1. Can I copy the materials you reference in your libraries? [ 11]
  2. How do I navigate around the rmFamily of sites and services? [ 63]
18. Support : Passwords
  1. Why do my userid and password not work? [ 25]
  2. Can the library be licensed so that others can access without passwords? [ 26]
  3. Can I share my userid and password with others? [ 33]
  4. Where do I enter my userid and password? [ 34]
  5. I subscribed but where is my userid and password? [ 35]
19. Support : Search the Library
  1. How do I obtain assistance in using the libraries? [ 14]
  2. How do I get the best results when using the search function? [ 41]
  3. What is a 'Category Search'? [ 42]
  4. What is listed when I do a search? [ 43]
  5. How do I find specific chemical information? [ 44]
  6. How do I find specific law? [ 45]
  7. How do I find specific US State information? [ 46]
  8. How do I find international information? [ 47]
  9. How do I find organizations & associations? [ 48]
  10. How do I find information in the Library? [64]
  11. Where do I find tools available for immediate use? [70]
20. Technical : Access
  1. Why can't I access the resources in the library? [ 97]
  2. I receive an 'invalid request' message when I try to log in, what is going on? [ 98]
  3. How do I clear my old user id and password out of my browser? [ 101]
  4. Why do I keep returning to the Log in Screen? [ 102]
  5. Why do I keep getting a Subscription Expired error message? [ 103]
21. Technical : Browser Issues
  1. Why am I getting system error messages when I try to access secure areas? [ 17]
  2. How do I clear my browser's cache to eliminate error messages? [ 78]
  3. Is it your 'session' cookie that is causing the problem? [ 99]
  4. Can I get some help printing a webpage? [ 108]
22. Technical : Security Box
  1. I use AOL. Why doesn't the access window box come up? [ 16]
  2. I use MS IE 5.0 and am having security box problems. How do I fix them? [ 40]
  3. I use Microsoft Internet Explorer. How can I get my security box to come up? [ 84]
  4. I use Netscape or Mozilla. How can I get my security box come up properly? [ 85]
23. Terms & Conditions : Privacy Statement
  1. What is your privacy policy statement? [ 51]
24. Terms & Conditions : Subscriber Agreement
  1. What are the subscriber terms and conditions? [ 8]

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